At LEVVEW, customer satisfaction is our priority. We are committed to providing premium skincare products with the highest quality standards. Please read our Refund & Returns Policy carefully before making a purchase.

Returns

Due to the personal nature of skincare and cosmetic products, we only accept returns for products that are damaged, defective, incorrect, or received in poor condition.

To be eligible for a return:

  • The product must be unused and in its original packaging.
  • Return requests must be made within 48 hours of delivery.
  • Clear images or videos of the damaged or incorrect product may be required for verification.

Products that have been opened, used, or damaged after delivery are not eligible for return.

Refunds

Once your return request is approved and verified, the refund will be processed to your original payment method within 5–7 business days.

Refund timelines may vary depending on your bank or payment provider.

Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Opened or used skincare products
  • Products purchased during special sales or promotions
  • Gift cards or promotional items
  • Products damaged due to improper use or handling

Exchange Policy

We only replace items if they are defective, damaged, or incorrect. Exchange requests must be submitted within 48 hours of receiving the order.

Cancellation Policy

Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation requests cannot be accepted.

Delayed or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again
  • Contact your payment provider or bank
  • Processing times may vary depending on financial institutions

If you still have not received your refund, please contact us.

Contact Us

For any return, refund, or exchange-related queries, contact us at:

LEVVEW
Email: [email protected]
Address: Indore, Madhya Pradesh, India